Transforming Retail Operations in Chicago with KDAPT’s Conversational Analytics



Overview

A fast-growing retail chain based in Chicago, Illinois, faced a growing challenge—its leadership team was drowning in data but starving for insights. With operations spanning multiple storefronts and e-commerce platforms, the team struggled to quickly answer fundamental business questions like:

  • Which locations are underperforming this week?
  • What’s our stockout rate in the South Loop store?
  • How did last month’s promotions impact online sales?

Despite having an ERP system and BI tools in place, the process to get these answers required multiple report requests, manual spreadsheet work, and long turnaround times from analysts.

Challenge

The leadership needed real-time visibility across sales, inventory, and customer behavior—without having to wait hours or days for reporting teams to prepare dashboards. Traditional BI platforms proved to be too rigid, technical, and underused by non-analytical staff.

Solution: KDAPT’s Conversational Analytics

The company adopted KDAPT to bridge the gap between their data and decision-making. Within weeks, KDAPT was fully integrated with their existing ERP and e-commerce systems.

With KDAPT’s Conversational Analytics feature, managers could now simply “ask” their business a question in natural language—just like texting a colleague.

For example:

  • “What were yesterday’s top-selling SKUs in Chicago?”
  • “Compare in-store vs. online sales for Q1.”
  • “Which stores had the highest inventory turnover last week?”

KDAPT instantly returned real-time answers and visualizations—no coding, no complex filters.

Results

  • 60% reduction in reporting turnaround time.
  • Store managers and regional leads began generating their own insights—no dependency on data analysts.
  • Strategic decisions like shifting stock between stores or launching targeted discounts were made faster and with greater confidence.
  • The leadership team noted a 30% improvement in campaign response times due to real-time insights

Conclusion

What once took hours now takes minutes. By leveraging KDAPT’s Conversational Analytics, this Chicago-based retail business transformed how its teams engage with data—turning every employee into a data-enabled decision-maker. In an industry where speed and accuracy matter, KDAPT gave them the edge.